my3win Terms and Conditions

1. General Terms of Use

These Terms and Conditions ("Agreement") constitute a binding agreement between you ("Member") and my3win ("Platform") regarding the use of all services provided on this website. This Agreement takes effect as soon as you complete the registration process or use any feature of the platform.

The my3win platform operates under recognised international licensing and complies with online gambling service standards set by the relevant regulatory body. All services offered, including slots, live casino and sports betting, are subject to these terms.

By accessing or using the my3win platform, you confirm that you:

• Are at least 21 years of age;
• Are a citizen or resident permitted to use online gambling services;
• Are registering in a personal capacity, not on behalf of any third party;
• Have read, understood and agreed to these Terms and Conditions in full.

2. Account Registration and Verification

Each individual is only permitted to register one (1) account on the my3win platform. Any attempt to create multiple accounts, whether using the same or different identities, may result in all accounts being terminated and fund balances forfeited.

During registration, you are required to provide accurate, complete and up-to-date information. my3win reserves the right to request supporting documents such as an identity card (MyKad), bank statement or other documents for identity verification purposes at any time. Failure to provide the requested documents within the stipulated period may result in the account being temporarily suspended or terminated.

You are fully responsible for keeping your username and password confidential. Any activity that occurs through your account is considered to have been carried out by you. If you suspect your account has been accessed without authorisation, please contact our customer support immediately.

3. Deposits and Withdrawals

The my3win platform supports a range of payment methods for the convenience of members in Malaysia, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay and cryptocurrencies such as USDT, BTC and ETH.

The minimum deposit for all payment methods is RM20 and the minimum withdrawal is RM100. Withdrawals are usually processed within 30 minutes to 3 hours depending on the chosen payment method and the processing time of the bank or e-wallet provider.

All deposits must be made using an account or device registered in your own name. my3win does not accept deposits from third parties and reserves the right to reject or return deposits suspected to have originated from unauthorised sources. Members are responsible for ensuring that deposited funds do not come from illegal activities.

Withdrawal requests will only be processed once any applicable wagering requirements (if any) have been fully met. my3win reserves the right to request additional verification before approving large withdrawal transactions to ensure the security of member funds.

4. Bonus Terms and Conditions

my3win offers bonuses to new and existing members from time to time. All bonuses are subject to specific terms stated at the time of the offer, and wagering requirements must be met before any winnings from bonuses can be withdrawn.

Welcome Bonus: New members are eligible to receive a welcome bonus of 120% on their first deposit, up to a maximum of RM300. The wagering requirement is 25 times the total bonus amount received.

For example: If you deposit RM100, you will receive a bonus of RM120, bringing your total balance to RM220. The wagering requirement is RM120 × 25 = RM3,000 before bonus winnings can be withdrawn. If you deposit RM600, the bonus received is RM300, with a wagering requirement of RM300 × 25 = RM7,500.

The bonus wagering requirement is calculated based on the bonus amount only, not including the deposit amount. Any attempt at bonus abuse, including the use of multiple accounts or arbitrage strategies, may result in the bonus being cancelled and the account terminated.

5. Prohibited Member Conduct

To maintain the integrity of the platform and a fair playing experience for all members, the following actions are strictly prohibited on the my3win platform:

• Use of automated software, bots, scripts or any technical tools designed to exploit the gaming system;
• Fraud or manipulation of game outcomes through collusion with other members;
• Use of another person's account information to access the platform;
• Making deposits using a credit card, bank account or e-wallet that is not registered in your own name;
• Spreading false information, defaming or damaging the reputation of my3win;
• Any attempt to hack or disrupt the technical systems of the platform;
• Use of the platform for money laundering or illegal financial activities.

my3win reserves the right to investigate any activity suspected of breaching these terms. Accounts found to be involved in violations may be terminated immediately without any compensation, and serious cases may be reported to the relevant authorities.

6. Privacy and Data Protection

my3win takes the protection of members' personal information seriously. All data collected during registration and use of the platform is processed in accordance with our separate Privacy Policy. Your information will not be sold, rented or shared with third parties without your consent, except where required by law or the relevant regulatory authority.

The platform uses industry-standard data encryption technology (SSL) to ensure all communication between your browser and our servers is protected. Financial transaction data is stored to the highest security standards and cannot be accessed by unrelated staff.

For more information on how we handle your personal data, please refer to our Privacy Policy.

7. Platform Liability Limits

my3win provides the platform on an "as is" basis and makes no guarantees regarding continuous availability or the absence of technical errors. The platform is not liable for any losses arising from service disruptions, technical delays, or errors beyond our reasonable control.

In situations where a technical error causes an incorrect game result, my3win reserves the right to void the game in question and return the original stake to the member. Decisions made by my3win in such cases are final.

my3win's maximum liability in any claim will not exceed the total amount deposited by the member in the thirty (30) days preceding the event giving rise to that claim.

8. Amendments to Terms and Conditions

my3win reserves the right to change, add to, or update any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being posted on this website.

It is your responsibility to check this page periodically to ensure you are always complying with the latest version of the Terms and Conditions. Continued use of the platform after any amendment is considered acceptance of the amended terms.

9. Responsible Gambling

my3win is committed to promoting responsible gambling and ensuring this platform is not misused. We provide various tools and resources to help members maintain control over their gambling habits.

The my3win platform only permits users aged 21 and above. We take a serious approach to preventing underage gambling and reserve the right to request age verification at any time.

Self-control tools available to members include deposit limits, bet limits, loss limits, session time limits, and a self-exclusion option for a set period. If you feel gambling is beginning to have a negative effect on your life, contact our customer support to get help setting appropriate limits.

For further guidance on healthy gambling practices, please refer to our Responsible Gambling page.

10. Account Termination and Closure

You may close your my3win account at any time by contacting our customer support team. Any valid balance in your account that meets the minimum withdrawal requirement will be returned to you within 30 minutes to 3 hours via the original payment method, subject to required compliance checks.

my3win reserves the right to suspend or terminate any member's account without prior notice if there is a breach of these terms, suspected fraudulent activity, or upon instruction from legal authorities. In cases of termination due to a breach, my3win is not obliged to return any existing balance.

Accounts inactive for more than twelve (12) consecutive months may be subject to an administration fee after a written notice is sent to the member's registered email. my3win will make reasonable efforts to contact the member before any fee is charged.