Personal Data Protection
my3win Members
Your privacy is our priority. This document clearly explains how my3win collects, stores, uses and protects your personal information as a member of our Malaysia online gambling platform.
How We Protect Your Data
Six core pillars that shape how my3win approaches the protection of member personal information.
High-Level Encryption
All personal data and financial transactions are encrypted using SSL/TLS protocols. Your information cannot be read by unauthorised parties during transmission or storage.
Strict Access Controls
Only authorised staff may access member personal data, and only for purposes related to the services you use. Every access is logged and audited.
No Data Sales
my3win does not sell, rent or exchange your personal information to any third party for marketing purposes. Your data belongs entirely to you.
Legal Compliance
This privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and the international licensing requirements that govern my3win's operations.
Member Control
You may request access to, correction of, or deletion of your personal data at any time through your account section or by contacting our support team.
Communication Preferences
You have full control over the marketing communications you receive. Opt out of any promotional notifications at any time without any hassle.
Introduction
my3win ("we", "platform" or "website") operates under international licensing as an online gambling platform providing slot, live casino and sports betting services to eligible members.
This Privacy Policy describes our practices regarding the collection, use, storage and disclosure of personal information you provide to us, or that we collect automatically when you use my3win's services.
By registering an account or using any my3win service, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using this platform.
This policy applies to all users of the my3win website, including casual visitors, registered members and former members whose data remains in our system as required by law.
This Privacy Policy should be read together with our Terms & Conditions. These documents together form the complete service agreement between you and my3win.
Information We Collect
my3win collects your personal information through several methods — either directly from you, or automatically through your use of the platform. The following are the categories of information we collect:
Information you provide directly:
- Full name as shown on your identity card or MyKad
- Date of birth (to verify that you are 21 years of age or older)
- Email address and mobile phone number
- Account username and password (stored in encrypted form)
- E-wallet or bank account information used for deposits and withdrawals
- Identity verification documents such as a copy of your MyKad or passport
- Information you share when contacting our customer support
Information collected automatically:
- IP address and general geographic location information
- Device type, operating system and web browser used
- Game activity and betting records (transaction logs)
- Cookies and session data to improve user experience
- Login session time and duration
⚠️ We do not accept registrations from individuals under 21 years of age. Our identity verification process is designed to ensure all members meet the required age limit.
How We Use Your Data
Every piece of information we collect is used for specific and legitimate purposes. my3win does not use your data for purposes unrelated to the services we offer. The main purposes for which data is used are as follows:
- Identity verification (KYC): To ensure every member is a real individual aged 21 or above and is located in a permitted jurisdiction.
- Financial transaction processing: To handle deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency, as well as withdrawals within 30 minutes to 3 hours.
- Account management: To create, maintain and secure your member account, including bonus management and VIP programme administration.
- Customer service: To provide 24/7 support via live chat and email in Bahasa Malaysia and English.
- Legal compliance: To meet anti-money laundering (AML) requirements, tax compliance obligations and international licensing requirements that govern my3win's operations.
- Responsible gambling: To monitor gameplay patterns in order to identify signs of problem gambling and provide appropriate support tools.
- Service communications: To send important account-related information, including security notifications and policy updates.
- Platform improvement: To analyse usage patterns and continually improve my3win's services and member experience.
Sharing Information with Third Parties
my3win respects your privacy. We do not sell, rent or exchange member personal information to third parties for their commercial marketing purposes. However, there are limited situations where sharing information is necessary and legally permitted:
- Payment service providers: Transaction information is shared with appointed payment processors (such as e-wallet providers and the FPX network) solely to complete your transactions.
- Game providers: Minimal username and game data is shared with internationally licensed game developers to enable access to their games.
- Regulatory authorities: When required by law or a valid court order, my3win will comply with requests for information disclosure from law enforcement agencies or authorised regulatory bodies.
- Identity verification providers: KYC documents are shared with appointed third-party identity verification service providers, subject to strict confidentiality agreements.
All third parties we engage are bound by data protection agreements and are required to use your information only for the specified purposes.
All cross-border data transfers are carried out in accordance with internationally accepted data protection standards, including the use of appropriate standard data transfer agreements.
Data Security Measures
my3win continuously invests in security infrastructure to protect your personal data from unauthorised access, loss, misuse, disclosure or alteration. The measures we have in place include:
- 256-bit SSL/TLS encryption for all communications between your device and our servers
- Password storage in irreversible hashed format
- Two-factor authentication (2FA) available to protect member accounts
- Real-time cyber threat monitoring and detection by our IT security team
- Regular security audits conducted by independent and qualified third parties
- Role-based access control (RBAC) that limits internal access to sensitive data
- Encrypted data backups and a tested disaster recovery plan
Although we take all reasonable measures, no security system can guarantee absolute protection. If you suspect your account has been compromised, please contact the my3win support team immediately via 24/7 live chat.
Your Rights Regarding Personal Data
As a my3win member, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
To exercise any of these rights, contact the my3win support team via 24/7 live chat or send a written request to the email address below. We will process your request within a reasonable time and will notify you if there are any legal obstacles preventing the request from being fulfilled.
Data Retention Period
my3win retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by law. The following are general guidelines for data retention periods:
As long as your account is active and within the service agreement period. This data is necessary to operate the services you use.
Retained for at least seven years after the transaction is made, in compliance with financial and anti-money laundering (AML) legal requirements.
Retained for the period required by applicable licensing and regulatory requirements, typically no less than five years after account closure.
Retained for three years to allow resolution of any disputes and for service quality improvement purposes.
Data that has been anonymised and cannot be linked back to you may be retained for a longer period for trend analysis and platform improvement purposes.
Cookies and Tracking Technologies
The my3win website uses cookies and similar tracking technologies to improve user experience, analyse website traffic, and keep key platform functions running smoothly.
Types of cookies we use:
- Essential Cookies: Required for basic website operations such as login sessions, security, and language preferences. These cookies cannot be disabled.
- Functional Cookies: Save your preferences such as display settings and game preferences to provide a more personalised experience.
- Analytics Cookies: Help us understand how members use the platform, which pages are visited most often, and any technical issues that may arise.
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect some functions on the my3win platform.
🍪 We do not use cookies to track your activity on other websites outside the my3win platform, and we do not share cookie data with third-party advertisers.
Changes to This Privacy Policy
my3win reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use.
If significant changes are made, we will notify you via:
- A notification in your account upon your next login
- A notification email to your registered address
- A prominent notice on the my3win homepage
The "Last updated" date at the top of this document will reflect the latest version of the policy. Continued use of my3win services after changes take effect will be considered acceptance of the updated terms. If you do not agree with the changes, you may close your account by contacting our customer support.
Contact Us Regarding Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, do not hesitate to contact the my3win privacy team:
- 24/7 Live Chat: Use the live chat icon at the bottom corner of the my3win platform to speak with our support agents in Malay or English.
- Email: Send your written request to [email protected]
We aim to respond to all privacy-related enquiries promptly. For formal requests regarding personal data rights, please provide sufficient account information to allow us to verify your identity before processing the request.
The my3win support team operates 24/7 and will assist you in Malay and English. We are committed to handling all privacy-related enquiries professionally and thoroughly.
Ready to Join my3win?
Now that you understand how we protect your personal information, explore the wide range of slot games, live casino, and sports betting available on the my3win platform with confidence.